Can’t add home broadband to MyEE

[KevinJ76]

Well I’ve just gone through the process of trying to add my broadband account to the EE App and guess what - EE SUCKS!

I got sent a code, entered it, got “Sorry, something’s gone wrong our end”, tried again, same message, tried adding via bank account, same message, went back to trying with mobile and asked for a new code - it sent the same code again. 


EE, how about rather than making things look pretty, you actually make things work.  My partner had new fibre broadband from EE today, tried adding the router and keeps being told that it’s not an EE router (it is, ugly white lump with glaring LED ring and EE above it), kind of wishes he hadn’t switched from BT to EE now as at least their apps work.

[XRaySpeX]

@BillEE1 : What BB details?

[BillEE1]

The details are the Account number, my DOB, my internet address, and when that doesn't work, the last four digits of my bank account., which also fails.  An identical experience to KevinJ76 on this forum.

[XRaySpeX]

@BillEE1 : Your IP addy can be seen from your router.

[BillEE1]

Hi. I'm not particularly an expert on routers. Are you saying it's a problem, and if so, what is the fix?

[XRaySpeX]

@BillEE1 : I never said there's any problem. You asked for where to find various info & I told you 1 of them.

[BillEE1]

That's absolutely fine.

[Camlan]

Same problem here. Recognises the account and then this is what I get:

We need to check a few things

Give us a call to confirm your identity.

Call 150 from your EE mobile or 0800 956 6000 from any other phone to chat to an advisor and get your products linked.

Stop linking for now

I have rung and the advisor couldn't do it either. The issue has been passed to the technical team apparently.

[PGH14]

Yes same problem for me since I moved my BB from BT (at their behest) over two weeks ago. I have two EE mobiles and an account number for them, but I can't access or merge my BB account, which means I can't currently get any additional benefits. I have spoken to EE numerous times and have been told it is an ongoing technical fault and then on Friday I was told it was with the proper team who will sort it out by today. Still no access, however.

[BillEE1]

For a company that is claiming to be offering the very best service, this is appalling. I have been waiting a few weeks now, the problem has been lodged with technical for most of that time on a ticket, for tracing purposes, although the support people are very pleasant, I am starting to feel that there is something really odd going on here. I get calls every couple of weeks to tell me that they are still working on it, but don’t hold your breath. I’m happy to put up with it for a while longer, but will soon lose my patience. Especially since their chief exec is making such positive noises about wonderful things we will get from the merger!

”

Marc Allera, CEO of EE, says:

“Today we’re incredibly proud to be launching a new platform for the UK, open to anyone”

[RobJP]

Did you ever get this issue fixed?

I'm still experiencing the exact same issue of Something's gone wrong at our end, please try again later after inputting the code they sent me. It's now 2024 and the issue isn't fixed.

The whole EE website is shockingly bad. I can't even look at broadband deals when logged in or phone deals.