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Called to move home, switched from EE to BT - WANT TO CANCEL!

Lili876
Investigator
Investigator

‎03-04-2025 02:21 PM

Hello,

I've called EE today as I am moving home next month.

The agent told me it's not possible to move my EE contract and put me on a  new 24 month BT contract. I had only 7 months remaining on my EE contract. I told her and she said she will leave a "note" on my account. 

I already received an email from BT, but with no account number whatsoever, not even my name, just contract terms.

I am very uncomfortable with this and want to cancel this new BT account immediately and weight my options.
0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star
In response to Lili876

‎03-04-2025 09:38 PM

It's a new contract anyway but the min. term duration will be what's on offer at the mo'.

See §2.13 of Home Network Terms 

 

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