Broadband
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25-09-2024 01:40 PM
I’m switched from BT to EE however I’ve noticed the WiFi speed have went down rapidly. And also I want to use the EE app but it says my account number is incorrect?
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25-09-2024 02:18 PM - edited 25-09-2024 02:19 PM
Hi Welcome to the forum
Do you have FTTP service?
Have you still got the My BT app on your phone?
If you open this app and log in you should see your EE Account number.
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25-09-2024 08:59 PM
Which EE BB plan are you on? What EE router do you have?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-09-2024 09:00 PM
@Ewan15 : You can't login to the app until you have linked your BB to it for which you need your a/c no.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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