Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have recieved my hub after transferring from Vodafone, I already have a open reach box installed. Do I have to wait for engineer to install or can I do it myself?
Hi guys is anyone else having trouble with their broadband
Hi all, been with EE for 9 months now and use the app to manage everything. Has anyone ever managed to pause WiFi for any devices? It's never worked for me so a complete free reign for my kids 24/7. I even tried adding certain devices to group and pa...
So, my 86 year old non-technical Dad is being moved to EE apparently on Friday, so he can keep his home phone. He's had a new router delivered and literally nothing else. He's phoned EE and got to talk to someone he couldn't understand very well and ...
Hi all, I have just switched from Sky to EE. I have the new Smart Hub 7 Plus and although most of it works, i have a couple of issues. 1. When i try to turn on "Always use this ip address" for devices on my LAN it won't toggle. Therefore i cannot set...
For two weeks now, our home internet has been having issues and keeps disconnecting. Sometimes the laptop and TV are connected, but the phones won't connect.
Hi. I was recently forced to switch from Plusnet to EE for my broadband service as I needed to keep the landline for my elderly mum to use. The router had to be located near the front of the bungalow in the corner of our living room rather than in th...
Just recently I switched from BT TO EE for my broadband about 7months ago , what a big mistake I want to go back to BT will I get charged for leaving
I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) . I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill f...
