Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Wondering if anyone can assist please.Since getting Heatmiser smart heating controls a few years ago, which consist of a Heatmiser NeoHub, that connects directly to my EE router with a ethernet cable and a wireless Heatmiser thermostat, I have been f...
Hi, why am I paying so much as when I joined you I expected to pay approx £41 a month for mobile and broadband?
I see there's a post in here from @Ewan15 about the new hub and extender. Mine seems to have arrived - unexpectedly.My contract expires in January 2026 but a few days ago I received an email from EE suggesting that if I renew now they will maintain t...
Hello allA bit of a strange one here.In June I received a Notification from Openreach saying that Full Fibre is now available to Order.In Early July I received the Letter from EE stating the same, however, when I spoke to EE to Upgrade my Broadband I...
I am becoming concerned that the infrastructure installed around my particular “My Place” is becoming or is unstable. I continually and frequently receive text messages that there is an issue that needs to be resolved and indeed on some occasions am...
Yesterday I chatted with advisors on EE live support. Found it easily. Now I can't find the page or a link to it anywhere on EE, whatever I search for. Could somebody send me a link to where it is? Thanks
Struggling to find the page I posted on my current Landline issues - how can I check for updates on it? Only page listed is for an issue resolved last year - currently can't dial out or receive on my landline because a BT message tells me they are s...
Hello there, I just wanted to ask if it was possible to transfer my switch credit to my bank account as I was told this could be done before switching from Vodafone. Thanks.
Hi everyone,I was upgraded to the EE Smart Hub Pro and WiFi Pro units this week on my 1.6Gbps service. Very impressed so far and definitely notice the difference over the Smart Hub Plus. It's also so far resolved a disconnection issue I was seeing on...
Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...
