Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 226 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46572 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90705 Views
  • 11 replies
  • 12 Helpful

Getting someone else's broadband bill

Hi I have a pretty annoying situation I basically share an email with this idiot who despite the fact I've had the email for over a decade at this point still can't wrap her head around the fact hers ends in .uk. so I've been getting her company's br...

REcent switch BT to EE - Experience of

Afternoon.After 6 years on BT 900Mbit Halo 3, using SH2 and 3xblack discs (Wifi 5) I contracted across to EE and changed equipment before Christmas.This is my experience of it all.I was supplied with wifi 6 + kit, then in the app offered an upgrade t...

Re: Confused about deals. Want to keep landline.

I’m an EE mobile customer, but with TalkTalk for broadband and a land line. We are still in a fibre to cabinet area, ftc, with copper doing the final stretch.If I switch to EE for my broadband, will they support my existing landline ? I think EE, BT,...

Part fibre

So I was sold full fibre recently but having slow connection (was told I would never have this). Now I’ve looked on the app and found if you have your fibre connected through a socket, this is part-fibre, not full. If this is correct, have I been mis...

New Fibre Install

Morning guys, now we have had openreach get the road all fibred up we are now ready to order. We currently Have Trooli who use their own fibre, so the question is, will EE pull a new fibre in leafving the Trooli one in place? We also have the ONT in ...