Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Have had months of runaround trying to get the second broadband line connected, getting endlessly contradicting stories from EE customer service people.We moved in 6 months ago and there are 2 full broadband lines installed, one at each end of the ho...
Just moved over to Home Broadband from 4G broadband and been sent a Smart Hub SH30A. I use a Cambridge Audio CXN V2 streamer as part of my setup.I have noticed that if the streamer is connected to any LAN port on the router and my tablet is connect...
Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...
I pay for full fibre broadband , with offered speeds up to 900mbps .. but I’m only getting 156mbps download speed , yet couple months prior I was up around 400/500mbps ! seems very slow speeds for high monthly payments
Hello,I’ve just moved my broadband onto New EE, it can’t locate the new product on my EE app (or online account). I have tried linking it, but keep getting an error message telling me there’s a problem and to ring up as ‘we need to check a few thing...
Hi!I ordered an upgrade from 76mb FTTC to 1gb FTTP (Even though I'm on new EE , without a TV- they still will not let me take 1.6GB) - and agreed on £74 a month with the wifi 7 and smart wifi (Full works package) This is more expensive than 1.6GB bu...
As above I have received an email advising I have switched Web Protect off. But I did not.I have read this thread (https://community.ee.co.uk/t5/Broadband-Landline/I-just-got-an-email-telling-that-I-had-switched-off...) and the advice there doesn't h...
Hi I have returned all equipment on 12,03 25
I rely on VOIP connection via EE hub .... ass there is very poor 3G/4G signal where I live.2 scenarios1. For past few days people are complaining my voice to them is badly breaking up ..... I can hear them OK but outgoing speech from my initiated cal...
Ive had an EE account for years with a single Sim only package. In October I moved two other mobile numbers across to EE and signed up for their new Fibre package. As part of that, I was supposed to get Xbox Gamepass. I was initially told that once t...
