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Broadband down

earthandanarchy
Investigator
Investigator

‎17-04-2026 11:53 PM - last edited on ‎18-04-2026 09:07 AM by

According to down detector there is nothing wrong but my internet has gone (second time this week) but I was on a group chat and 2 other people had their internet go down (but one of them just their mobile internet) and my son was playing a game online with a friend whose internet went down at the same time. I have no idea what's going on

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XRaySpeX
EE Community Star
EE Community Star

‎18-04-2026 10:12 AM

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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