Broadband connection drops daily

[Sarah1948]

Hi, I moved to EE  full fibre to the house broadband in December.  I have a Sky Q box dating from May 2024.   All was well till this week when the internet connection drops almost daily.   I unplug Sky and there’s no problem resetting.  I don’t have to reenter the WiFi password but it is a bore.   I am afraid I do not understand your response to a previous correspondent Ona similar issue and wondered if you could explain in simple terms what I could to do resolve this issue.  I can’t use a cable.  All other WiFi is fine.  I do not have mini Sky boxes just the one Sky Q box.

Many thanks.

Sarah

[Sarah1948]

Sent from my iPad

[JimM11]

@Sarah1948 Blank message was sent just so you know.

[Sarah1948]

I sent you a photo of the router. I have sent another one.

Sent from my iPad

[JimM11]

@Sarah1948 You need to attach the photo with the camera icon, you are only sending the text nothing else.

[Sarah1948]

[Mod edit: Image rejected due to it containing personal information.]

[Sarah1948]

[Mod edit: Image rejected due to it containing personal information.]

[JimM11]

@Sarah1948 Something is now attached, as soon as the pictures are cleared for viewing will take a look see what you have.!

[XRaySpeX]

@Sarah1948 : Those pix won't be approved as they reveal your router pwds. But for @JimM11 's benefit they do declare "SH32B".

Now post an image of the router from the front.

[Sarah1948]

OK. Can’t do this right now as am away from home.

Sent from my iPhone

[XRaySpeX]

OK, whenever you are ready to do so.