Broadband connection drops daily

[Sarah1948]

Hi, I moved to EE  full fibre to the house broadband in December.  I have a Sky Q box dating from May 2024.   All was well till this week when the internet connection drops almost daily.   I unplug Sky and there’s no problem resetting.  I don’t have to reenter the WiFi password but it is a bore.   I am afraid I do not understand your response to a previous correspondent Ona similar issue and wondered if you could explain in simple terms what I could to do resolve this issue.  I can’t use a cable.  All other WiFi is fine.  I do not have mini Sky boxes just the one Sky Q box.

Many thanks.

Sarah

[Sarah1948]

Jim

All sorted now.   Unplugging the router did the trick.  It’s been fine since Monday morning.   Very many thanks for your support.

[Sarah1948]

Very many thanks for your support.   Unplugging the router did the trick and it’s been fine for the last few days.

[Peter_W]

Thanks for coming back to let us know here @Sarah1948!

I'm really glad the advice @JimM11 recommended here helped, too 😊

Peter