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Broadband cancelled before installation

Wideload
Visitor

‎23-08-2026 01:35 PM

My son is receiving bills for broadband that was never installed, how does this get fixed? 

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2 REPLIES 2
JimM11
Community Hero
Community Hero

‎23-08-2026 02:01 PM - edited ‎23-08-2026 02:03 PM

@Wideload Receiving bills for what, and what was never installed, the Forum is public and know one knows who you are. You would be best to take it up direct with EE if they are billing and you do not know the reason why. Though you saying in your heading that the BB was cancelled, do you have any conformation from EE that it was in fact done?

Call EE CS from your landline 150 if it is an EE/BT one, same for an EE/BT Mobile.

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XRaySpeX
EE Community Star
EE Community Star

‎23-08-2026 04:01 PM

What do you mean by "never installed"? Did he order BB from EE but the installation was never completed? If so, when was this & did he chase it up with EE?

This public user discussion forum can have no access to his specific account. He needs to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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