Broadband cancellation without my request

markbell19
Investigator
Investigator

‎22-12-2023 08:21 PM

I have received an email from EE today saying I have requested to cancel my contract with them which I haven’t. 

I’ve logged on to my account and under the broadband it says pending cease. 

how is this possible? 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎22-12-2023 08:22 PM

@markbell19  You need to call customer service about this.   They are still open till 9pm.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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markbell19
Investigator
Investigator
In response to Chris_B

‎22-12-2023 08:31 PM

Tried calling CS, automated message says office hours are 08:00 - 20:00 

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