Broadband broke

tigger600 · ‎20-05-2026

I need someone out a s a p the main box on the wall is broken and all the wires are out

Mustrum · ‎20-05-2026

@tigger600 why not follow the steps in the Hep page https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems or Contact EE Customer Services for Help https://ee.co.uk/help/contact-ee

View solution in original post

Mustrum · ‎20-05-2026

@tigger600 why not follow the steps in the Hep page https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems or Contact EE Customer Services for Help https://ee.co.uk/help/contact-ee

XRaySpeX · ‎20-05-2026

@tigger600 : You need to call CS to arrange for someone to be sent out to fix it. There may be a charge if it is seen to be negligence.

Is this box a Full Fibre ONT or a phone master socket?

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