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Broadband broke

tigger600
Visitor

‎20-05-2026 11:39 AM

I need someone out a s a p the main box on the wall is broken and all the wires are out 

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2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

‎20-05-2026 12:28 PM

@tigger600   why not follow the steps in the Hep page https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems  or Contact EE  Customer Services for Help https://ee.co.uk/help/contact-ee 

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XRaySpeX
EE Community Star
EE Community Star

‎20-05-2026 02:21 PM

@tigger600 : You need to call CS to arrange for someone to be sent out to fix it. There may be a charge if it is seen to be negligence.

Is this box a Full Fibre ONT or a phone master socket?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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