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Broadband account

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Dinky22
Investigator
Investigator

‎08-04-2026 03:28 PM - last edited on ‎08-04-2026 03:38 PM by

I can not find the broadband details for the above address. I am paying £42per month  and called you yesterday.  It was to renew and review my account. 

[Mod edit - removed address from title, please don't share personal information in public]

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XRaySpeX
EE Community Star
EE Community Star
In response to Dinky22

‎08-04-2026 04:28 PM

It's under Manage BB > View my Bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎08-04-2026 03:37 PM - edited ‎08-04-2026 04:30 PM

Have you looked at your EE a/c > Manage BB > Upgrade my BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Dinky22
Investigator
Investigator
In response to XRaySpeX

‎08-04-2026 04:24 PM

Yes i can't find my bills i have had the account for 5years with a dd set up. Sent from my Galaxy
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XRaySpeX
EE Community Star
EE Community Star
In response to Dinky22

‎08-04-2026 04:28 PM

It's under Manage BB > View my Bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Dinky22
Investigator
Investigator
In response to XRaySpeX

‎09-04-2026 06:47 PM

I went into that section. It says my account is being set up. But i have been paying it for 5 years next dd due to go out on 23 April. Then it tells me no bill is due until October 2026. I can't find any broadband billing history for the account I can not find and an account number. It is not liked to my mobile account which is ok.

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XRaySpeX
EE Community Star
EE Community Star
In response to Dinky22

‎09-04-2026 06:50 PM

I should phone CS & enquire into the state of your BB a/c & why it says it's still being set up after all this time.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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