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Broadband Upgrade

Lyn67
Visitor

Why is it taking so long to upgrade my broadband? I was told 48 hour max, 7 days ago!!!!

1 SOLUTION

Accepted Solutions
manatarms84
Expert Contributor
Expert Contributor

No one here has access to your account - there are different reasons why it may be delayed.  If you are upgrading your speed but without changing technology as far as I can tell it should be fast as you say.  I would contact EE who will be able to have a look at the order and see what the updates are - or you can try tracking your order online which may give you some insight as well

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2 REPLIES 2
manatarms84
Expert Contributor
Expert Contributor

No one here has access to your account - there are different reasons why it may be delayed.  If you are upgrading your speed but without changing technology as far as I can tell it should be fast as you say.  I would contact EE who will be able to have a look at the order and see what the updates are - or you can try tracking your order online which may give you some insight as well

Christopher_G
EE Community Support Team

Hi @Lyn67 

Welcome to the community.

I definitely recommend following @manatarms84's advice and speak with our Customer Support team. They'll be able to check your order from our side.

Chris