Broadband Security

Hilarypat · ‎02-10-2023

I have had EE broadband for some time now and run Norton on my devices. I am now getting messages from Norton telling me the wi-if network is suspicious and recommending leaving it now.
does anyone know why this is happening and what I should do?

Mustrum · ‎02-10-2023

@Hilarypat What router do you have?

Can you post the full message from Norton?

Northerner · ‎02-10-2023

Hi @Hilarypat

What devices?

I suggest you search Google as this is a false positive and has happened to many people. Normally your OS or the Norton software is out of date.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hilarypat · ‎03-10-2023

They are my IOS devices. Both my OS and Norton are up to date. I have tried Google but with no success.

Hilarypat · ‎03-10-2023

Router is EE Hub-8xMP.

Message says this network is suspicious. We recommend leaving this network now.

Mustrum · ‎03-10-2023

@Hilarypat Does the router have a label on it with more info?

Apple devices like to use the latest WiFi security and some the older routers don’t support this, but is not really an issue - just Apple being over keen.

Hilarypat · ‎03-10-2023

Thank you. No other information on the router.

XRaySpeX · ‎03-10-2023

Please post an image of it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hilarypat · ‎03-10-2023

Sent from my iPhone

XRaySpeX · ‎03-10-2023

There's nowt there! Use the Camera icon above your text to upload an image file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP