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Broadband Security

Hilarypat
Investigator
Investigator

‎02-10-2023 10:06 PM

I have had EE broadband for some time now and run Norton on my devices.  I am now getting messages from Norton telling me the wi-if network is suspicious and recommending leaving it now.  
does anyone know why this is happening and what I should do? 

0 Helpful
10 REPLIES 10
Mustrum
EE Community Star
EE Community Star

‎02-10-2023 10:27 PM

@Hilarypat   What router do you have?

Can you post the full message from Norton?

 

Northerner
EE Community Star
EE Community Star

‎02-10-2023 11:01 PM

Hi @Hilarypat 

What devices? 

I suggest you search Google as this is a false positive and has happened to many people. Normally your OS or the Norton software is out of date. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Hilarypat
Investigator
Investigator
In response to Northerner

‎03-10-2023 08:57 AM

They are my IOS devices. Both my OS and Norton are up to date. I have tried Google but with no success. 

0 Helpful
Hilarypat
Investigator
Investigator
In response to Mustrum

‎03-10-2023 09:00 AM

Router is EE Hub-8xMP.

Message says this network is suspicious.  We recommend leaving this network now. 

0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to Hilarypat

‎03-10-2023 09:56 AM

@Hilarypat  Does the router have a label on it with more info?

Apple devices like to use the latest WiFi security and some the older routers don’t support this, but is not really an issue - just Apple being over keen.

Hilarypat
Investigator
Investigator

‎03-10-2023 10:12 AM

Thank you. No other information on the router.  

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Hilarypat

‎03-10-2023 04:58 PM

Please post an image of it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Hilarypat
Investigator
Investigator
In response to XRaySpeX

‎03-10-2023 05:13 PM

Sent from my iPhone
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Hilarypat

‎03-10-2023 05:49 PM - edited ‎03-10-2023 05:49 PM

There's nowt there! Use the Camera icon above your text to upload an image file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful