Broadband Problems

[GLOWE12]

Having problems with my broadband connection.

Can't get any help as the text it sends me, it fails to reply everytime I try to send the FAULT reply.

How do I get in touch with EE, as this is not working. No option to speak to someone directly.

[XRaySpeX]

Which EE BB plan are you on including its speed? What EE router do you have?

What issues are you having with your BB?

[JimM11]

@GLOWE12 What are you trying to send via the text message?

[GLOWE12]

Full Fibre 500, they sent me a new router about a month ago, been fine but that last week only get speeds of around 90 and less. Tried restarting the router numerous times and the grey fibre box on the wall.

[GLOWE12]

They sent me a text after calling and trying to reply with the word FAULT. just keeps failing to send it.

[JimM11]

@GLOWE12 And are you sending it to 66033?

[GLOWE12]

Hi Jim. 

Yes, I replied to the text from ee from the 66033 number and also tried sending it direct to the 66033 number and both failed.

can send texts normally so doesn't appear to be an issue sending text messages

[JimM11]

@GLOWE12 Just had a quick look through my 66033 text's back to EE but have never found one that say's FAULT as a reply, words have been so far HELP, GET and GUIDE, REFRESH and that is all that i see!

[GLOWE12]

@JimM11  This was the body of the text I received from them after going through the options on the phone call.

Hi, it's the EE Faults team.

If you are having Broadband issues then reply FAULT.
If you are having issues with your Phone service, reply PHONE. 

We will then run some tests to see how your service is performing, this should only take a few minutes and we will text you right back to explain what happens next.

Calls may be recorded for training and monitoring purposes.

[JimM11]

@GLOWE12 It could be, not disputing it in any way, but always done it as on the new EE myself, HELP to 66033, let them do there thing, sometimes get advisory texts back or a phone call, just like you say. Will copy the link below.

 Contact Us To Request Technical Support for Broadband and Landline | EE