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Broadband Issues and Unable to check status on App or get any help

SteT88
Visitor

‎22-10-2025 12:28 PM

Our BT-EE broadband has been constantly cutting out over the past couple of months. Everytime I go on the app to check connection it is not available. And there is no option to speak to a dedicated avisor. 

0 Helpful
2 REPLIES 2
S4mt3ch
Investigator
Investigator

‎22-10-2025 12:44 PM

Are you able to log in to your router and see the log files?, that would tell you times, dates as well as possible reason for connection loss.

It may just be noise on the line in which case they would need to do a line test and escalate to open reach to resolve the issue.

XRaySpeX
EE Community Star
EE Community Star

‎22-10-2025 01:35 PM

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful