22-07-2026 01:46 AM
Hey
So I have the fast fibre Broadband from EE at around £60 to £65 per month for the last year. My wife and my son don't seem to be connecting have the time, so EE sent me out a booster which I have in the kitchen, then it was still not working right so they sent me out another booster so I put that at the top of the stairs and now tonight the same thing is happening again. Everytime EE they check on there side for the speed upload and download speeds they keep saying that everything is great on there end.. what else can be done? It also looses connection to my T.V as well it keeps coming up on the screen unable to connect please try again or try the troubleshooting.
22-07-2026 09:36 AM
@LukaJacob0818 Best you start by looking at the EE Hub for the Light status and also the ONT Modem if you are indeed on a FF Full Fibre connection. You also may wish to say what EE Hub and Extenders you are currently using.