EE box keeping losing WiFi connection

[Shellie612]

Since moving my TV the EE box keeps losing WiFi connection. All other devices are connected and working fine in the house. Wee keep having to restart the box and WiFi to get it working

[Leanne_T · Accepted solution]

Morning @Shellie612 

Thanks for coming to the community. 

If this has only started since moving the TV, how far away from the Hub is your EE TV box? Are there any devices that could be causing an interference with the connection?

Could you also check to see if your box is connecting to 2.4 or 5 GHz, as the former will be better if there's a fair bit of distance between the two devices.

You can find more information, in our How to set a fixed 2.4GHz WiFi channel on your Smart Hub | Broadband Help page.

Speak to you soon. 

Leanne.