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CP944
Visitor

‎16-09-2025 12:49 PM

hello

 

I have added a BT/EE ( what's the difference)phone to my BT broadband package.

I have now received an email saying that I have to pay £112.94 to end my EE package ( I didn't know I had One!) as I was a BT customer.

 

In any case I haven't ended anything I have just added a wireless phone to my Existing package. 

Does anyone ( preferably from EE/BT know what all this is about?

 

Thanks

0 Helpful
3 REPLIES 3
JimM11
Community Hero
Community Hero

‎16-09-2025 01:16 PM

@CP944 Give them a call!

Contact Us | Help & Support | EE

0 Helpful
Leanne_T
EE Community Support Team

‎16-09-2025 03:47 PM

Hi there @CP944 

Thanks for coming to the community. 

To get the email looked into, please call us as @JimM11 has advised the team can get this checked for you and help you further. 

Let us know how you get on 🙂

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎16-09-2025 10:35 PM

@CP944 wrote:

I have added a BT/EE ( what's the difference)phone to my BT broadband package.

Is this a mobile phone or a DV landline phone?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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