Bereavement and closing account

[Nickybutch]

This may be the location.

My mother has just passed away and she is the one with the Landline and Home Broadband account. I lived with her. I need to close this account. I would like to add EE Full Fibre gigabit to my existing MOBILE account as EE have already got my direct debit details in place.

Also. I work at the back of the house where my current router is and do not want to change location when I update my broadband to Full Fibre. Would the engineers help me out with this?

I work night shifts and only available 3 days out of 7 including weekends.

Any ideas and suggestions would be helpful.

Nickybutch

London

[Nickybutch]

Thanks for letting me know.


Nicholas

[edited] 

[Mod edit: Image rejected as it contained personal information] 

[Nickybutch]

Hi,

Just a quick update.

I have just spoken to the EE Broadband account team who said that I do not have to pay anything regarding my late mother's account. From Thursday onwards, I can reupgrade and order the Full Fibre Max 900 broadband onto my account and keep the land line number until her funeral in a few weeks time.

My router is going to be placed near to where the fibre optic cable is coming in as well as the new digital phone I am going to order with the broadband.

Another thing, I have a TP-link AXE5400 (archer AX75) router, will it work with the digital voice service which will be working in London in November or do I have to use the Smart Hub Plus instead?

Any help is grateful.

Thanks for your help and advice.

Nickybutch

[XRaySpeX]

For DV you will need to use the EE supplied router. It comes off a DECT port on the router.