BT/EE hybrid connect

[soughton31]

I have recently got the EE hybrid connect with BT and it’s flashing red on the signal bars , I’ve been told multiple different things from it’s meant to flash red & that I need a sim for it and then that the sim is already in the box , I am just very confused if someone could explain for me

[Louise_W_515]

Is this the 4G or 5G hybrid connect? Do you have an internet connection? If you have an internet connection then you don't need the hybrid connect. If you have a 4g hybrid connect then it's basically a waste of space, particularly if you have a poor or missing 4G signal. I don't know if the 5G version is any better.

Regards

Louise

[NiaD]

Thanks very much for this; I will check whether it’s a 4G or 5G.

The point of the hybrid is as back-up though so, although my internet connection is generally very good, if my broadband should go down for any reason, I need the instant back-up to be functioning properly as I work from home.

My previous hybrid hub (BT) worked well and kicked in on the odd occasion I needed it.

I’ll have to see what an engineers says I guess…

Thank you!

[Louise_W_515]

That means your paying for something you'll probably never use! Chances of a typical internet connection failing is quite small. Check your 4G and 5G coverage online. Sometimes, like me, in an urban area the signals aren't great. Likewise in a rural area - you can't win! Even my TV comes and goes 😞 . How are your mobile phone signals (4G/5G) indoors? 

[NiaD]

Mobile signal is pretty good throughout my flat (London).

If I didn’t work from home I wouldn’t worry about it, but it has been useful in the past when the broadband did go down, for whatever reason.

It’s just infuriating as the BT one worked well for years but I was told I couldn’t keep it once I had the new EE router…

Ho hum! Thank you.

[XRaySpeX]

@Louise_W_515 : But it can happen, even rarely!

[Louise_W_515]

Is that true of both your 4G and 5G? My phone 4G is poor indoors away from a window. 5G is better but I actually use wifi and 2G most of the time. I found with the Hybrid Connect it was quite poor signal wise. No good away from a window. I'm near a city centre.  I believe mobil signal strength can vary with time of day and how busy the networks are. Which EE router do you have? I have the BT Smart Hub 2.

[Louise_W_515]

By the way, you're not trying to run the hybrid connect with the wan also connected via your router are you? As I recall, the hybrid only works if there's no WAN already connected.

[NiaD]

No, the set up is exactly as it was before, and was done to the letter of the instructions. 

Waiting for engineer next week to sort it now - having spent about 6 hours on various phone calls with EE and doing as they instructed me over the phone, they have finally admitted it needs an engineer to sort it!

Thanks for advice. 

[JimM11]

@NiaD You may wish to read the previous OP post, link is below.

Solved: Awful Hybrid Connect - Page 3 - The EE Community

[NiaD]

That's helpful! Thanks very much; I'll try using my old BT hybrid or changing the SIM card over. Thanks v much.