BT/EE hybrid connect

[soughton31]

I have recently got the EE hybrid connect with BT and it’s flashing red on the signal bars , I’ve been told multiple different things from it’s meant to flash red & that I need a sim for it and then that the sim is already in the box , I am just very confused if someone could explain for me

[Hiltonian28]

I have just switched from BT to EE, I had complete Wi-Fi package with BT and wanted the same with EE. EE supplied a new Hybrid connect I set it up and it worked for a week. Then it started displaying 3 steady red lights (i.e. no 4 G signal), tried a normal reset and then a factory reset to no avail. Rang EE and the tech dept, basically ran through the same procedure. They decided to send out a new Hybrid connect, it arrived and I tried to set up but experienced the same problem, rang EE and after the same checks they decided to send out one of their Tech guys. He diagnosed the issue in about 5 minutes. On the bottom of the hybrid connect is where the sim card is located (difficult to see) and he pointed out the sim card was not located properly (it looked ok but you have to push in till it clicks), This fixed the issue and incidentally the issue was the same on the original box!  Its not a great design and I have not found this issue on any videos, FAQ's etc but it should be.  The tech guy said he went to the issue first as it was not the first  issue with the sim card not being located properly.

[NiaD]

Thanks for this! I have tried tweaking the SIM cards on all three of the Smart Connect Hybrid boxes I have now been sent, once with an EE engineer monitoring me on my phone camera to check I was doing it correctly, which apparently I was!

The red 4G lights are still flashing, after yet another factory reset, and now some kind of antenna are being sent out to me, with instructions to follow next week from the engineer via complaints manager...