BT Digital Voice

AnneMackay · ‎21-02-2023

BT keep contacting me to arrange to install new equipment for Digital Voice. All my contracts - ie mobile, landline and broadband - are all with EE. Is this legit? ‘Thank you

Christopher_G · ‎21-02-2023

Hi @AnneMackay

It may be worth giving our Broadband Care team so they can just double check everything.

Chris

XRaySpeX · ‎21-02-2023

If you've got EE Fibre Plus BB with landline you've no need for DV from BT. So why on earth are they phoning you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

AnneMackay · ‎21-02-2023

That’s what we thought. That’s why we are confused! Thanks for your help.

XRaySpeX · ‎21-02-2023

What's the full wording of the texts, obscuring your personal info?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

AnneMackay · ‎21-02-2023

It gives the house number and the postcode

Mustrum · ‎21-02-2023

@AnneMackay Are you in a "Stop Sell" area by any chance?

https://www.openreach.co.uk/cpportal/products/the-all-ip-programme/stopsell-updates

XRaySpeX · ‎21-02-2023

& no actual words about DV that might help us understand?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)