Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

BT Digital Voice

AnneMackay
Investigator
Investigator

‎21-02-2023 11:54 AM

BT keep contacting me to arrange to install new equipment for Digital Voice. All my contracts - ie mobile, landline and broadband - are all with EE. Is this legit?  ‘Thank you

0 Helpful
16 REPLIES 16
James_B
EE Community Support Team

‎21-02-2023 02:05 PM

Hi @AnneMackay,

Welcome to the EE Community. 🙂

How were you contacted?

Have you recently made any changes to your Home Broadband or phone plan?

James

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎21-02-2023 02:19 PM

You sure it's BT? I have landline only with BT & I would expect we'd be the 1st group to be contacted about DV.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
AnneMackay
Investigator
Investigator
In response to XRaySpeX

‎21-02-2023 02:24 PM

I think so. They have texted and phoned and the mobile number which appears is one of the listed BT ones … 

0 Helpful
AnneMackay
Investigator
Investigator
In response to James_B

‎21-02-2023 02:26 PM

Yes James. We renewed all the plans yesterday- they are my mums. But they are all EE 

0 Helpful
AnneMackay
Investigator
Investigator
In response to James_B

‎21-02-2023 02:27 PM

They texted and phoned 

0 Helpful
James_B
EE Community Support Team
In response to AnneMackay

‎21-02-2023 02:42 PM

Hi @AnneMackay,

If you've switched to a service that requires new equipment, it's nothing to worry about.

Openreach will be contacting you to arrange the installation.

James

AnneMackay
Investigator
Investigator
In response to James_B

‎21-02-2023 03:36 PM

We hadn’t switched service. Everything is the same as before. Just a revised price. We are to get speedier broadband for the first month …

0 Helpful
James_B
EE Community Support Team
In response to AnneMackay

‎21-02-2023 03:58 PM

Hi @AnneMackay,

If an engineer visit is required, it sounds like you are being switched to a full fibre product.

What is the name of the plan on your confirmation email?

James

0 Helpful
AnneMackay
Investigator
Investigator
In response to James_B

‎21-02-2023 04:05 PM

Thanks James. We never received a confirmation email. We are signed into our EE account and the broadband plan says Fibre Plus Broadband with landline. Thank you. 

0 Helpful