21-02-2023 11:54 AM
BT keep contacting me to arrange to install new equipment for Digital Voice. All my contracts - ie mobile, landline and broadband - are all with EE. Is this legit? ‘Thank you
21-02-2023 02:05 PM
Hi @AnneMackay,
Welcome to the EE Community. 🙂
How were you contacted?
Have you recently made any changes to your Home Broadband or phone plan?
James
21-02-2023 02:19 PM
You sure it's BT? I have landline only with BT & I would expect we'd be the 1st group to be contacted about DV.
21-02-2023 02:24 PM
I think so. They have texted and phoned and the mobile number which appears is one of the listed BT ones …
21-02-2023 02:26 PM
Yes James. We renewed all the plans yesterday- they are my mums. But they are all EE
21-02-2023 02:27 PM
They texted and phoned
21-02-2023 02:42 PM
Hi @AnneMackay,
If you've switched to a service that requires new equipment, it's nothing to worry about.
Openreach will be contacting you to arrange the installation.
James
21-02-2023 03:36 PM
We hadn’t switched service. Everything is the same as before. Just a revised price. We are to get speedier broadband for the first month …
21-02-2023 03:58 PM
Hi @AnneMackay,
If an engineer visit is required, it sounds like you are being switched to a full fibre product.
What is the name of the plan on your confirmation email?
James
21-02-2023 04:05 PM
Thanks James. We never received a confirmation email. We are signed into our EE account and the broadband plan says Fibre Plus Broadband with landline. Thank you.