21-02-2023 07:46 PM
My internet connection seems to constantly keep going off and i refuse to pay for something that isn’t going to work so please could someone get in touch asap thanks
21-02-2023 08:15 PM
@Rossdunn7 no one on here has access to account information and has no idea who you are.
Ig you are having problems with your service, if you provide more details people on here may be able to help, or you can report a fault to the Broadband Care Team.
https://ee.co.uk/contact-ee/account-billing/broadband-landline
21-02-2023 08:43 PM
Welcome to EE's Home Broadband Forum.
Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.