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APP control is broken

Coupec
Established Contributor
Established Contributor

‎12-11-2023 09:20 PM - edited ‎12-11-2023 09:38 PM

 

The app broadband control tab is broken, everytime I try to go on it it says something went wrong and your trying to fix it, I don’t believe that and it’s been like that since my service started so something is clearly wrong. I’ve tried to uninstall etc and that has not helped. 

Can I get some help with this issue please.

65 REPLIES 65
Eks71
Established Contributor
Established Contributor
In response to Eks71

‎29-11-2023 12:26 AM

Hi I'm having the same issue, broadband seems to be working fine, seems to be a problem with MY EE app.

0 Helpful
Katie_B
EE Community Support Team
In response to Eks71

‎29-11-2023 07:58 AM

Good morning @Eks71. 

Have you recently upgrade your broadband?

Are you able to try restarting your router and the EE app?

Do you see an error message?

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Eks71

‎29-11-2023 08:07 AM

@Eks71 : Are you on New EE BB? WiFi Controls is only for that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Eks71
Established Contributor
Established Contributor
In response to XRaySpeX

‎29-11-2023 09:53 AM

Yes I'm in New EE Broadband 

0 Helpful
Eks71
Established Contributor
Established Contributor
In response to Katie_B

‎29-11-2023 09:55 AM

Hi upgraded last month....just.cant access wifi controls...have been with EE for years 

0 Helpful
Eks71
Established Contributor
Established Contributor

‎29-11-2023 10:19 AM

Hi recently upgraded my EE broadband to the New EE broadband and I can't access WiFi controls on the MyEE APP, any reason why this should. I have been with EE for many years.

0 Helpful
Eks71
Established Contributor
Established Contributor
In response to Katie_B

‎29-11-2023 12:45 PM

Hi tried restarting router and reinstalling myee,still can't get access to WiFi controls.

0 Helpful
Eddy2760
Expert Contributor
Expert Contributor
In response to Eks71

‎29-11-2023 01:28 PM

You will need to call 150 and speak to broadband technical department and inform them that you are also experiencing these issues and add you to a list of customers that they need to help resolve the issues. 

EE’s TMC are aware of the issues and are trying to work with the makers/designers of the system to try and work out what has gone wrong for some, but they have not yet found how to correct the issues. 

Soon as I hear anymore off TMC I will update all, fingers crossed these issues will be resolved 👌. 

Eddy
0 Helpful
John-C
Former EE Employee
In response to Eks71

‎29-11-2023 02:54 PM

Hi @Eks71, sorry you're having an issue with the wifi controls. If you've already called and reported it do you know if it was sent on for further investigation?
If you've not already reported it let us know and we'll be happy to help you.

Cheers

John

0 Helpful
Eks71
Established Contributor
Established Contributor
In response to John-C

‎29-11-2023 03:16 PM

Hi I spoke to tech team, but if you can assist be great, seems odd a few are having the same issues.

0 Helpful