72mbps down to 18mbps

[krukson]

I think it’s okay if I will pay you 1/4 of my bill according to my speed I’m paying for.

[krukson]

 could openreach have something to do with this? I see them 3/4 days a week doing something from at least couple months

[XRaySpeX]

It's possible. They run the lines.

[Mystiqueen]

Have you tried with an ethernet cable? Maybe it is a wifi issue only. 

[krukson]

No I haven’t. I use wireless connection to all devices. I'm also not sure since when my bandwidth was limited, because the difference is unnoticeable when only one person uses the connection. Yesterday my girlfriend was watching movies online and I was playing on the console and the games were lagging. I checked the speed and discovered that I had a limit of 20mbps

[Mustrum]

@krukson  have you reported a fault to the Broadband Care Team?

Details in the following help page.

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

[XRaySpeX]

@Mystiqueen : It's not a WiFi issue. If you look, you'll see that the raw BB sync speed is down at the router.