72mbps down to 18mbps

[krukson]

I think it’s okay if I will pay you 1/4 of my bill according to my speed I’m paying for.

[XRaySpeX]

Which EE BB package do you have? Which router do you have?

[krukson]

FIBRE PLUS Broadband with smart router. I have check speed right now and still around 19-20mbps which is 3-4 times less than I had till now

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[krukson]

 

 

Looks like you restricted my speed to 20mbps

 

[XRaySpeX]

OK, you can skip Point 2 but I'd like to see Point 3.

Do you have a landline?

Had there been any faults on the line before this happened, like frequent disconnects or necessitating call out of an eng?

[krukson]

No landline

 

 

[XRaySpeX]

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[krukson]

I have tried factory reset etc. Still limited to 20mbps. 2 months ago I have switched my bank account and canceled direct debit and missed payment and ee disconnected me. I have paid the same day (this was last month if I good remember) and I think when ee reconnected me back, they do it to wrong bandwich

[XRaySpeX]

They wouldn't do that. It'll be all or nothing!

The DLM system has put you on a banded profile in response to past errors on your line, at the top of the up to 20 Meg band of these VDSL Banded Profiles. You need to give the DLM time to relent & remove any banding. If your sync speed at the test socket remains stuck at the same speed for 10 days you should ask EE to investigate the underlying fault. If a fault is found and fixed then the OR engineer may request a DLM reset. However should significant errors persist the DLM will reapply banding.