1.6Gb Package. Well the day came.!!!

[timprocter]

Finally the Openreach engineer arrived....... 10 minutes he had fitted and activated the new 2.5Gb ONT and it was working straight away.👏

Worrying part was it wasn't going much faster than my previous BT 900/110 package so really pleased he said he couldn't sign the job off until I was getting the 1.6Gb I was paying for.

Several calls later to HQ he was advised to fit another brand new ONT (Luckily he had a spare) so fitted that and tried again... No better.🤔

He rang HQ up again where they "re-built my line" from the exchange and assured him I had access to 1.8Gb if needed but alas still only topping out at just over a 1Gb.

Tried his laptop on both wired and WiFi along with my PC and we were both receiving the same speeds from the ONT.

After another call to HQ they are (Supposedly) contacting EE stating everything was fine at their end.

Now waiting once more now for EE to check their network and get back to me.

Anyone else had the same issues........ Yes I hear lots of you..🤣

Wireless WiFi speed testEthernet Speed Test2.5Gb ONTOrange port for the 2.5version

[wk73]

Hi Tim,

I am only new to this forum. You helped me out on the BT forum quite a while back. My BT contract is due to renew and I have discussed it with BT through their live chat. They are advising that if I renew through BT, I will most likely get moved to EE at some stage. The online reviews of EE are not great. Just wondering if you could advise me of your experience with EE in terms of performance and customer service?

Thanking you in advance,

Keith

[timprocter]

@wk73 

Hi Keith hope you are doing well.😀

On a personal note I certainly had issues when first activated which were 100% router related because the original hardware EE sent out was not up to the job of running this Full Fibre Busiest Home Bundle 1.6Gb, it kept maxing out at 1Gb but eventually after trial and error I purchased an expensive TP-Link BE 19000 Router and since then it has worked flawless without a single issue.

At this moment in time you have come along at the right time as they now provide a capable WiFi 7 router which is handling the premium package with ease saving you a large amount of cash purchasing a third party router like I did.

Speeds have never fluctuated and always get max speed with zero drops.

People do come on here with their own problems (most of which were router related) but there are thousands operating without issue.

 Ookla Speedtest EE 1.6Gb Full Fibre Busiest Home Bundle #smartphone #backflipsfordays #call

[wk73]

Hi Tim,

All good here, thanks. I hope you are well also. Many thanks for your prompt and detailed response. Your own experience is encouraging for me and has given me hope that a move to EE may be my best move. Also, the fact that the new router can handle the speeds is a big advantage. 

I really appreciate your response and advice. I will keep you posted on how I get on. My contract is up with BT in February but they are giving me the offer now to re-contract.

Many thanks,

Keith