1.6 busiest home package slow speeds

[EQUINOX1]

so officially switch from BT 900 to BT 1.6 gbps today,  and what a disappointment it has been so far, not getting anyway near advertised speeds and even lower than guaranteed speed of 1.3gbps, most i have had is 1150mbps and sometimes shows 870mbps which is lower than what i was getting from bt 900 that was averaging around 940/960 consistently. uploads are fine as they are low anyway not too much of a task to get 115 up. so my hardware is as follows asus rog rapture gt ax11000 pro going into a 2.5gbps switch then going into a z690 mobo with a 2.5gbps lan, all connected with  cat 6 cables and drivers updated for all hardware. from my point of view there is nothing on my end that would bottleneck me this bad,  so it has to be on EE end. i have seen multiple people with the same type of setups and are getting 1.6 plus download speeds. 

so my question to anyone that bothers to read this or has had any similar problems, can you let me know if it got resolved overtime ? or if there may be a setting to fix said issue may inside asus router.  

[JimM11]

@EQUINOX1 Some speed related FTTP info, and will assume that the ONT has been replaced with it's interface now having a 2.5Gbps network port also which will require to be switched by EE so you have a 1.6 speed setting anytime up to midnight. 

FTTP is a contended service, up to 32 users can be sharing the 2.5Gb backhaul, so you can never expect the full speed all the time, you may get 900mb when there are fewer people using it. I expect that you are sharing the backhaul with many users. If everyone was using it fully, you may only get 78mbs. Its called statistical multiplexing, which relies on the fact that all users are not utilising their connection fully, all of the time.

BT quote up to 900mb, so you are likely to get much less than that during peak times.

Speed tests pass very little data, so normally give a much higher speed.

[timprocter]

@EQUINOX1 

Correct me if I am wrong but according to the blurb the Rapture 11000 has 4x 1Gb Lan ports not 2.5Gb.

When you got your best speed was it via ethernet or was it WiFi.

[Mustrum]

@timprocter  according to that spec the router has a 2.5Gb WAN port, and a 10Gb WAN/LAN port, I presume the latter is connected to the switch, but it would be good for @EQUINOX1  to confirm, and if they have tested via this port?

[EQUINOX1]

@Mustrum  @timprocter  so the ont is connected to the wan 2.5gbps on the router and the 10gig port  is connected to my 2.5gbps switch and then to my pc 2.5 lan port. as of testing today it has gone as low as 700mbps download at times, upload has stayed consistent. i have bought a new cat 8 cable and ran it directly to pc still no change. i will also be trying an ethernet adapter for my pc to see if the motherboard  is the problem but i doubt it. 

[EQUINOX1]

@JimM11  yes mate the ont got replaced by the engineer for the new 2.5gbps cable one and activated. as for the backhaul i did read up about that before, but  they cant guarantee a minimum  speed of 1.3gbps  knowing that your line will be oversaturated with too many other users,  that's just false advertisement might as well of stayed with bt 900 and got my consistent 940ish mbps. thanks for the input anyway.  

[JimM11]

@EQUINOX1 Just to be sure that you are not confused by your statement earlier, EE have the guaranteed speed, as sync speed to the router, which as you say has a min value of 1.3gbps, this is completely irrelevant to the speed of the download that you will/have/can get from another connected device. Your devices all appear to be connected fine, with your max 2.5gb ethernet connection, and if you have or had another device with those kind of speed's then you could do a transfer across those to ensure that your network is good. It may be that the fibre on the ONT and or OR/EE have not provisioned it correctly yet, there is no easy way to find that out. You could check that at least the Router 2.5GB port on the wan does show it is connected at that speed to the ONT, it is available via the Asus router interface.

[EQUINOX1]

@JimM11  yeah i get what you mean just a bummer getting lower than what i was getting on 900mbps package and paying more. will  check that out in the asus router settings and see what it says. cheers 

[timprocter · Accepted solution]

@EQUINOX1 

All I can add is I bought this particular Asus router especially for this 1.6Gb package hoping it would work.🤞

I was limited to similar speeds as reported here and yes I had it connected to the 10Gb port same as reported here.

I obviously read these forums every post regarding the speed issues people were having, One user posted he was getting full speed after purchasing the TP-Link BE19000 Tri-Band Wi-Fi 7 Router so I duly took a chance and bought one myself.

Never had a minutes problem with either speed or connection issues since I bought it.

This router pictured below sadly got sold.

And this tp-link router works a charm😎

3 April 2024 (youtube.com)

[Brugie58]

So, after 4 weeks of no service transferring from Sky 900Mb to EE 1.6Gb I am finally up and running

There were multiple problems ceasing the old service before the new next generation service could be built

Running at full speed so far and IPV6 working perfect

I am using a Draytek 3912 router and a Q2200x 2.5G Switch 

IPV6 TestSpeed test 18/05/24