Can't access my broadband bill?

[Kirsty194]

I'm getting the most dreadful customer service service from EE. I recently switched my broadband from BT to EE. I cannot access my bills online. I have phoned EE customer service 150 (tech and billing departments) now on 7 DIFFERENT OCCASIONS to try and access my bills online. Getting absolutely no wherever. Please can someone help. 

[XRaySpeX]

@Kirsty194 : Have you linked your BB to your MyEE a/c? You need to to do that before you can view your bills.

[Kirsty194]

Hello, I've tried linking via the app but keep getting an error message. I've reported this to EE but getting no where. I've been told there are technical issues following the BT EE merge and there is no time scale to when it will be fixed by their tech team. That is totally unacceptable. I have no means of viewing my bills. Just keep going round and round in circles with whoever I speak to at EE. I was promised a call back from a manager today but it never happened. I have been trying to resolve this since mid November.

[Kirsty194]

Hello, I've tried linking via the app but keep getting an error message. I've reported this to EE but getting no where. I've been told there are technical issues following the BT EE merge and there is no time scale to when it will be fixed by their tech team. That is totally unacceptable. I have no means of viewing my bills. Just keep going round and round in circles with whoever I speak to at EE. I was promised a call back from a manager today but it never happened. I have been trying to resolve this since mid November.

[XRaySpeX]

Try linking it to your online MyEE.

[Kirsty194]

Hello, I've tried that as well and just get the same error message!

[Chris593]

I have the same problem it's frustrating!!!