xbox series s

tomo11
Visitor

Hi,

I've recently taken out a mobile plan which icludes the xbox series s deal.  I haven't recieved any notifications about the xbox, and about when it's going to be delivered.  It's been 11 days since i took out the plan.  Do i wait or contact ee about it?

 

Thanks

 

Wayne.

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @tomo11 and @Lunken77

 

The Xbox Series S will be sent 15 - 30 days after you receive the phone.

 

Chris

View solution in original post

3 REPLIES 3
Lunken77
Investigator
Investigator

I am also in the same situation although I only took my new plan up on Friday. I would have expect some sort of notification about the free X box along with the confirmation about the phone order and delivery!

 

I would suggest phoning ee and choose the option to return your device because you only have 14 days to do so. That should get them rushing about to answer your query.

Lunken77
Investigator
Investigator

Just seen there are loads of other responses to this and they won't dispatch anything until after the 14 day cool down period. 

Christopher_G
EE Community Support Team

Hi @tomo11 and @Lunken77

 

The Xbox Series S will be sent 15 - 30 days after you receive the phone.

 

Chris