Hello @lexi73 ,
Welcome to the community,
Have you already received the item? Then you will need to return it, I would suggest you ring customer service, as you have 14 days to return it, and once EE have received the item back, you can place your order again.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
