Hello @lexi73 ,
Welcome to the community,
Have you already received the item? Then you will need to return it, I would suggest you ring customer service, as you have 14 days to return it, and once EE have received the item back, you can place your order again.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
