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where is my order

Helen1231
Investigator
Investigator

I ordered a watch on 21st june and have heard nothing about delivery yet. When i go to the tracker on EE wensite its telling me that it can't show me details of my order. Why is this? I didnt have to pay anything when ordered, it was an add on. Many thanks

5 REPLIES 5
Leanne_T
EE Community Support Team

Morning @Helen1231

 

Welcome to the community.

 

Could you let me know which watch you have ordered, including the size and colour?

 

Also, did you receive a confirmation email when you placed the order?

 

Leanne 🙂

Leanne

Its a Samsung Galaxy Watch 4G 42mm

4GB Rose Gold

Yes i recieved a confirmation email 

Helen x

Leanne_T
EE Community Support Team

Hi @Helen1231

 

Thanks for coming back to me.

 

This is showing in stock, I would suggest giving us a call on 150 our Mobile Care team can check your order for you and give you an update 🙂

 

Let me know how you get on 🙂

 

Leanne.

Leanne

When i ring 150 what option/s shall i choose. I just rung and the options given werent any that i thought could tell me about an order 

Many thanks

Leanne_T
EE Community Support Team

Hi @Helen1231

 

Thanks for coming to the community.

 

If you select option 1 for mobile queries, and then select additional products or account queries 🙂

 

Thanks.

 

Leanne.