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26-06-2020 09:48 AM
I ordered a watch on 21st june and have heard nothing about delivery yet. When i go to the tracker on EE wensite its telling me that it can't show me details of my order. Why is this? I didnt have to pay anything when ordered, it was an add on. Many thanks
26-06-2020 10:26 AM
Morning @Helen1231
Welcome to the community.
Could you let me know which watch you have ordered, including the size and colour?
Also, did you receive a confirmation email when you placed the order?
Leanne 🙂
26-06-2020 11:37 AM
Leanne
Its a Samsung Galaxy Watch 4G 42mm
4GB Rose Gold
Yes i recieved a confirmation email
Helen x
26-06-2020 11:53 AM - edited 26-06-2020 11:54 AM
Hi @Helen1231
Thanks for coming back to me.
This is showing in stock, I would suggest giving us a call on 150 our Mobile Care team can check your order for you and give you an update 🙂
Let me know how you get on 🙂
Leanne.
26-06-2020 12:01 PM
Leanne
When i ring 150 what option/s shall i choose. I just rung and the options given werent any that i thought could tell me about an order
Many thanks
26-06-2020 12:19 PM
Hi @Helen1231
Thanks for coming to the community.
If you select option 1 for mobile queries, and then select additional products or account queries 🙂
Thanks.
Leanne.