The EE Community

Promised speeds not being met

I understand your concerns. My experience with the transition from BT to EE has been similarly disappointing. And now i am with them until like 2k26 

Top up

How do I pay for a subscription with the top up I have just put on the phone please 

My first Bill

I recently joined EE on the 23rd of June, it’s saying my first bill is due on the 2/7/25 how is this correct when I’ve not even been with use 1 month. I thot I wouldn’t get charged until the following as it would be a full month?

Upgrade

I ordered on Saturday for an upgrade I’m just wondering when it will be depatched please. 

wifi disc flashing purple

have been on ee broadband since January 2025 (transferring from BT)out the blue 6 months later the smart wifi plus (extender) doesnt work, i keep ending up with a flashing purple!i) used the app and ive hit the wps button and tried pairing it, no joy...

Network problems in RH16 for 4 days now

I've had no mobile service in or around home for 4 days. No issues elsewhere when I'm out and about further afield, and the status check confirms there's a fault in my area. The question is: how can I get an update on when the fault is likely to be f...

What would be best solution for this?

I'm  500Mb broadband, which is absolutely great, but speeds to my Xbox Series X in my bedroom only reach around 180Mb max wireless.  Which don't get me wrong, it's still better than the 50Mb I was getting with FTTC, but what would be better to increa...

Switch 2 - Order not found

I ordered a Switch 2 bundle from EE at 10:14 today and checked out as a guest, after an hour or so I still had not received an order confirmation email.I phoned in to the support line and after 40 minutes on the phone, the agent advised they could no...

Need help with unlocking Samsung galaxy ace 4

I have read the previous posts and used the online link but I'm facing an error.  I tried calling ee but I can't speak to someone or it's disconnected. Please help attaching image for your reference

EE smart wifi plus flashing blue continuously. Picture freezes