The EE Community

Apple Music

Evening!So on Sunday I purchased an IPhone through EE finance and I forgot to add the Apple Music 6 month trial which was shown!As it’s a device only, I can’t send a text to 150 to activate it and it isn’t showing up on the EE app. Is there anything ...

Need to delete old accounts from EE.

Hello,I have the following issue, every time I phone EE tech support I have to wait for them to find the right account, when I asked why, they tell me that there are old account that have been closed but still listed on there database, when I asked t...

Business user roaming in turkey

Hi there I wonder if you can help . I am on a business plan and am going to turkey in August . What’s is my cheapest option to be able to use my usual inclusive data please? Many thanks 

Flex pay message

Hiya. I have just received a message from 150 saying that I have an upcoming bill of over £900 from Flex Play. I immediately assumed it was spam however the number is genuine and there is no link to click to suggest a phishing scam. I am so confused ...

iOS 26 beta rcs

EE took money in error and still haven't paid it back

Hi. Has anyone else had money taken from their bank account in error only to be told, more or less, we will pay it back when we want? I had over £300 taken in error over two weeks ago and despite 3 phone calls and now hours on the phone to EE I still...

Smart Wi Fi Pro

The light on my Smart WiFi Pro keeps changing to orange and I lose some of my connections.  If I turn it off and on again it seems to pick up the signal.  Certainly not what I thought I was paying for?  Can anyone help please?

WiFi signal issues

Hi, is there an update or even better a solution? Most of my appliances cannot from time to time get a wi fi signal. Alexa however can still work. Mitutoyo

Is there a way to see how much is left to pay on a tech add on?

I was hoping to get the Lenovo legion go but already have a tech add on I am paying off. Is there a way to see how much is left and to possibly pay it off early? Follow up question, will i be able to purchase a tech add on immedietly after paying off...

I've returned the router but i cant find my proof of posting

Pretty much as it says in the title.Also, I didn't have the router thats being asked for? I had a BT router, it wasn't a home hub 2 but thats what they want me to return.Never having had one in the 5 years I was with BT I'm a bit anxious I'm going to...