unlock iPhone 12 promax error - says add icloud account to fully activate device

JJamu
Investigator
Investigator

‎15-09-2021 08:27 PM

Please add an iCloud account to fully activate your device and check the unlock status.

However the account already seems to be added as i can see the devise in my include under find my device. how do i solve for this? 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎15-09-2021 09:30 PM

@JJamu  When you go to Settings at the top do you see your name ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
JJamu
Investigator
Investigator
In response to Chris_B

‎16-09-2021 11:27 AM

Yes I see my name suggesting its logged to my account but I still get the message that I need to add the iCloud when I text unlock to 150

0 Helpful
Christopher_G
EE Community Support Team
In response to JJamu

‎16-09-2021 02:19 PM

Hi @JJamu

 

Welcome to the community.

 

Did you get the phone directly from EE? It may be worth speaking to our Mobile Care team to see if they can help look into this for you.


Chris

Chris_B
EE Community Star
EE Community Star
In response to JJamu

‎16-09-2021 03:06 PM

@JJamu  Go to Settings>General>About and scroll down to Network Provider.  Does it say No Sim Restrictions ?  If it does the device is unlocked already. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.