online chat help

[randlsweet]

I am stuck overseas working and I'm having trouble getting through to chat about an account upgrade issue. Calling from overseas is quite expensive and I can't get through to anyone on online chat. Can anyone from the EE upgrade team help?

[Leanne_T]

Hi there @randlsweet

Thanks for coming to the community.

Sorry we have no account access on the community to check your account for you. I will certainly see if I can help without accessing your account 🙂

Have you now upgraded?

What was your query for the upgrade team?

Speak soon.

Leanne.

[randlsweet]

thanks for responding. My issue is that I am stuck in the States and I am trying to upgrade my plan to a Sim only plan that has the roam further pass so that my mobile data will work. I can't get an answer from EE as to whether or not if I do the upgrade online if it will process since I am not on a UK EE network but I am using wifi and a bit or roaming data here in the States.

[Leanne_T · Accepted solution]

Hi @randlsweet

Thanks for coming back to me.

If you are changing your plan to a SIM Only and keeping the same number and SIM, you should have no loss of service.

If you log into your My EE account online, do you have a chat option show for you?

Our Mobile Care team can make sure your roaming settings are not changed when you upgrade 🙂

Leanne.

[randlsweet]

thanks for such a quick reply! I was told that perhaps the add on of roaming further which would enable me to work here in the States might not process because I'm not on an EE network in the UK. Thanks for your help!

[Leanne_T]

I see @randlsweet

Have you had a chat with our Mobile Care team today?

Leanne.

[randlsweet]

no. I've been trying to get through to mobile care but have been unable to. This was a comment from a friend who was just giving advice. I don't want to get stuck with a massive roaming bill because the add on didn't process properly!

[Leanne_T]

Thanks for explaining @randlsweet 

You can select roaming add-ons when you are abroad, this should be fine for you.

If you can log into your My EE account online, a chat option will show when an agent is available, they can check what the best options for you will be.

Let me know how you get on 🙂

Leanne.

[Gebre]

Hi I need help  online  chat 

[Christopher_G]

Hi @Gebre

Welcome to the community.

Are you a pay monthly EE customer? What is it that you need some help with? 

Chris