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unable to receive or make calls

Licious
Visitor

‎26-10-2021 03:02 PM

I am on pay as you go and currently out of the country. Recently topped up after a few months and I can't make or receive calls even though I have credit on my phone. 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎26-10-2021 03:42 PM

Hello @Licious. 

 

Thanks for coming to the community. 

 

Are you aware connected to a local network?

 

Did you receive a welcome message from EE when you arrived at your current location?

 

Katie 🙂

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎26-10-2021 08:48 PM

Where are you?

 

Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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