unable to receive or make calls

[Licious]

I am on pay as you go and currently out of the country. Recently topped up after a few months and I can't make or receive calls even though I have credit on my phone. 

[Katie_B]

Hello @Licious. 

Thanks for coming to the community. 

Are you aware connected to a local network?

Did you receive a welcome message from EE when you arrived at your current location?

Katie 🙂

[XRaySpeX]

Where are you?

Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.