swap my esim from an existing GW3 to GW4

gozikaomezi
Visitor

‎21-08-2021 06:42 AM

I have an existing GW3 contract, but I have just been gifted a GW4. I have been trying to swap my existing esim from GW3 to GW4. The support engineer said it could be done could do it. That will take 24 hours. I only saw on my GW4 this morning that there was a Done button, but nothing else has happened

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎21-08-2021 08:42 AM

Hi @gozikaomezi

 

Welcome to the community. 🙂

 

It may be worth calling 150 if it still isn't working 24 hours later. Just so they can check if the switchover went through on our side.


Chris

0 Helpful