sim replacement

[Nkeniche1]

wheres my sim its been a week and I dont have a phone to call

[James_B]

Hi @Nkeniche1,

Welcome to the EE Community. 🙂

When did you place your order for a new SIM? They usually arrive within 2-5 working days.

Thanks

James

[Nkeniche1]

I placed an order for a replacement sim last Thursday night (23/07) so ee should have got it that Friday. Still nothing

[James_B]

Hi @Nkeniche1,

If your SIM doesn't arrive in today's post, please get in touch with Customer Care so we can check your order has been processed correctly.

Thanks

James

[Nkeniche1]

I dont have access to another phone to call them as I mentioned. I am vulnerable and cant go outside, this is just another example of how poor EE treats its customers. It will of been a whole week tomorrow and Im not betting it will even come then.

[Christopher_G]

Have you had any problems with your other post, @Nkeniche1?

Is your address correct in your My EE account? How did you order your replacement SIM card originally?

Chris

[Nkeniche1]

My other post has always been fine. My address is correct I re ordered 2 days ago and still no luck.

[Christopher_G]

OK thanks, @Nkeniche1

Is it a pay monthly contract? or a Pay as you go SIM?

Chris

[Nkeniche1]

pay as you go

[Christopher_G]

OK thanks @Nkeniche1

I've sent you a private message to get some information from you.

Please have a look and get back to me. 

Thanks

Chris