Hi I have upgraded to SIM only and kept my handset and number. I have inserted the new SIM today. All calls now go to my voice mail message without ringing the phone. When I dial out on my phone it is showing a totally different number to mine.
I have missed several important calls today not good when you are dealing with safeguarding issues.
Can anyone help. I have tried calling twice and was on hold for over nearly 20 minutes each time with no answer.
Hi Trudy.. if it was just a transfer to Sim only then normally you would just keep using your old sim/number - that's what I did when I changed from contract to sim only. It sounds like there has been a misunderstanding and they have sent you a new sim with a new number! I would suggest giving them a ring and get it sorted out.
It's possible that you need to activate your replacement SIM which will set it up with your existing number. But my experience is the same as @wardi advises - a change from handset plan to SIM-only, is just a change of plan which doesn't need a new SIM to be issued.
If you're not sure, I would call C/S to get them to check it over.
