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says sent back to ee

gfcat22
Visitor

‎05-12-2021 08:09 PM

Hi can someone please help I was meant to receive my phone Saturday morning as I received a message saying what driver was delivering and had the 1 hour time slot I was in that day no no o e knock I logged into DPD app and it said got refused and is being sent back to ee I have no idea why and havnt been told nothing or been updated can I please find out where my phone is please as I am paying for my new upgrade but have not got the phone

 

0 Helpful
1 REPLY 1
Northerner
Grand Master
Grand Master

‎05-12-2021 09:57 PM

Hi @gfcat22 

 

Have you contacted DPD? They may still have your device.

 

If not the you will need to speak to EE CS on 150. Until the device is received back by EE they may not send another device out.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.