Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

returning a 5gee router

paulclarelive
Investigator
Investigator

‎01-10-2020 06:52 PM

ive been trying to get a response from the returns department since the 25th of September i just cant get through on the phone and had no reply from emails has anyone else had this trouble my 14 days are counting down and dont want to be paying 70 pound a month for something i cant use  

0 Helpful
3 REPLIES 3
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎01-10-2020 07:25 PM

You'll have to call CS on 150 - we're not staff here for the most part (community managers are present) but we have no access to accounts.

 

As a matter of interest, Why can't you use it? It should drop down to 4G, if there is no 5G in your area.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎01-10-2020 07:33 PM

To cancel a contract within 14 days by email:

Fill in the cancellation form and email channel.returns@ee.co.uk

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
paulclarelive
Investigator
Investigator
In response to Kirigaya_Kazuto

‎01-10-2020 10:37 PM

We got it hoping it would be better for my sons as his  land line is slow but its slower than the landline so back to square one 

0 Helpful