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30-03-2021 03:39 PM
Hi,
I request a sim replacement with my same phone number in the 22/03/2021 and I still did not receive it. What can I do ?
30-03-2021 04:38 PM
Hi @victoriaz
Welcome to the community.
Replacement SIMs are sent out through Royal Mail and should arrive within 4 working days. I'd recommend speaking to our Mobile Care team to check the replacement order and re-issue a SIM, if needed.
Chris
