receive an E-mail from moorcroft

[Supatsorn]

I've got an Email from Moorcroft on behalf of EE debt

I had finished a contract with EE in February 2021 and after that, I've never got any emails from EE. I had paid all cancellation fees and all balance left with EE before I finished the contract but, now I just got an Email from Moorcroft. It made me curious about it.

[Chris_B]

@Supatsorn  Did you give notice 30 days to terminate the contract ?  You only reach your minimum term date at which point it changed to a 30 day rolling tariff until you give notice to terminate. 

[XRaySpeX]

It's 14 days notice only for BB contracts. 

[Supatsorn]

Yes, I noticed before I cancelled the contract , I called to EE BB customer
service and did all what he recommended me to do and there was the final
bill from EE sent me by and Email and I had paid the rest of the balance
and cancellation fee shown on the invoice. And I do have a receipt and
evident of payment from the Bank.

[Supatsorn]

I noticed the contract cancellation on 21 January 2021 and the last bill
I'd paid was 11th Febuary and then I got an confirmation email of the
cancellation. I was really confuse in this case... Do you have any
suggestion?

[Leanne_T]

Hi @Supatsorn

Thanks for coming to the community. 

I would suggest getting in touch with our Broadband Care team on 0800 079 8586, and they will get this looked into for you. 

Thanks 🙂

Leanne.

[Supatsorn]

Thank you for your response, Do you have a number calling from outside the
UK?

[Leanne_T]

Hi @Supatsorn

You can call us on +44 (0) 7953 966 250 from abroad 🙂

Leanne.

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.