placed order but heard nothing

[mrtjcooper]

hey i placed an order yesterday, received an email saying Successful EE order ref: xkn...... but nothing else, does this mean i will receive my contract or not?

[Meggy07]

Had no further updates...no email or txt from courier. Went out as had stuff to do. Got a phone call from delivery driver whilst out....he's on my road unsure which house. No warning of him coming so it's going to have to be delivered tomorrow. Still no email or txt of a time. 

[James_B]

Hi @Meggy07,

I'm sorry to hear you weren't contacted when your phone was dispatched.

If you download the DPD app, it will allow you to track your order and see the estimated time slot for tomorrow.

Hope this helps.

James

[Hboy18]

Hi

I have exactly the same issue with a Samsung Galaxy A10.

Received Email confirming order is being processed, I was given the order number and 3 days on Im still waiting for the text/email confirming that its been sent out.

Im not having any luck with Tracking either.

Did your order arrive yet??

Thanks 

[Leanne_T]

Morning @Hboy18

Thanks for coming to the community.

Did you purchase the Samsung on pay as you go or pay monthly?

Could you let me know the size and colour your ordered?

Thanks 🙂

Leanne.

[Hboy18]

Hi 

Its on Monthly 

Thanks

[Leanne_T]

Hi @Hboy18

Thanks for coming back to me.

I am unable to find the Samsung Galaxy A10 on the EE Shop, was this showing in stock when you placed the order?

Did you upgrade or is this a new contract?

Thanks 🙂

Leanne.

[Hboy18]

Hi

So sorry the mobile is Samsung Galaxy A41

not A10 as I previously wrote.

Yes it showed as in stock and is an upgrade.

Many Thanks 

[Leanne_T]

Thanks @Hboy18

I can see the device is showing in stock and expected dispatch within one day on the EE Shop.

I would suggest giving our Mobile Care team a call on 150 and they will be able to get your order looked into and give you an update on when this will be delivered 🙂

Let me know how you get on 🙂

Leanne.