The EE Community

Although this thread is over a year old now, I am heading to the Greek side of Cyprus myself this summer and so I decided to check if roaming in Turkey includes Northern Cyprus. Entering Turkey in to EE’s roaming fees search box indicates that (as of...

Multiple Accounts at the Same Address

Hi,I have a few questions regarding broadband account setup.Is it possible to have two separate EE broadband accounts under two different account holders, at the same address, using the same router or line?The current router was provided with an exis...

Microsoft Teams not working

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the er...

HD Channels stream from a different region and it's driving me nuts!

Hi - I live in Chester. When tuning my TV channels I select Liverpool as my region. However, my HD BBC channels stream from Wales so I miss out on local news. Non HD channels stream BBC North West.

No calls in or out from U.S.A.

I am absolutely  fuming...... I had my phone set up in the U.K by a guy named Kris, who told me about his expertise with the company. I am now in the U.S.A and can not make any calls and can not receive any calls. I am here for 2 months and now have ...

Calls in the States

Hi all - first time in the states on EE and have the right pass as an add on however all my calls to US numbers fail. Do I have to add the international minutes as well as the roaming to be able to call USA numbers whilst I am here? Sorry if obvious ...

WiFi Enhancer

Hello I got hooked up with EE broadband yesterday & i also payed for  the WiFi enhancer and I get to stage 3 where it attempts to lower the ping  and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my cons...

Linked but not recieving £20 discount -ee one

Hi I recently upgraded my mobile to the Samsung s25 ultra. I also have ee broadband but I am not recieving £20 discount ee one. My accounts are linked. Can anyone help? 

Early Termination Charges in Sky

A few weeks ago, a sales representative from EE came to my house and informed me that new fibre optic cables had recently been installed in the area. He asked if I would be interested in switching my internet service to EE, mentioning that the infras...

TV guide freeze

Just interested to see if anyone else experienced this? TV guide froze on Tuesday - wouldn’t respond to any inputs. Rest of BoxPro functioned normally.Didn’t respond to hard reboot, took a factory reset to restore normality.There was a big update on ...